Frequently Asked Questions

Please check the list below for a quick answer to your question. If you have a question not answered below, send us a message, and we will respond as quickly as possible.

Q:  How can I find a replacement owner's manual?

A:  Go to Riccar Owners on the menu above, and then click Download Manuals. If you’re unsure which model you own, check the rating label on your vacuum, which is usually on the bottom of your canister vacuum or on the back of your upright vacuum or heater. If you don’t see your vacuum model listed, send us a message.

Q:  Where can I purchase bags, belts, filters or other accessories for my vacuum cleaner?

A:  You have two ways to buy bags and other replacement items:

     - Find the Riccar retailer near you. Call or visit to buy what you need, and there you may be able to see the newest Riccar products, receive product demonstrations and obtain expert cleaning advice.
     - Visit the Riccar online store. This website contains all the items you can purchase for your vacuum. All orders you place are filled by Riccar dealers.

Q:  How might I find a replacement part that is not listed on this website?

A: We only offer new vacuum cleaners and consumable items such as bags, belts, filters and cleaning supplies on our website. For all other replacement parts please visit your local retailer who can order the part for you if they do not already have it in stock. Many of our dealers stock an extensive selection of replacement parts to get your vacuum back up and running quickly.

Q:  I have a dog that sheds a lot. What’s your best pet vacuum?

A:  Riccar offers many vacuums that work well for removing pet hair, but there are a few things to remember with any vacuum that captures pet hair:

     - Vacuum frequently.
     - Change your vacuum bag regularly.
     - Use charcoal or granulated charcoal filters when possible to help control odors.
     - Check your brushroll regularly, and remove long hairs using a seam ripper or small scissors.
     - Use tools with nylon bristles to lift and remove pet hair on upholstery, bedding and cars.

Our favorite vacuum for homes with pets is the Riccar Retriever with two powerful motors, a granulated charcoal filter, a HEPA media bag, on-board tools, the Fur Get It fur remover tool and a 1-pound sample of Riccar Dry Carpet Cleaner for Home With Pets.

The Radiance or Brilliance uprights are also great choices. If you prefer a canister, consider the Immaculate or Impeccable or Pristine. Visit your local Riccar retailer for a demo and to discuss your home’s flooring, types of vacuums you’re comfortable using and other special needs, such as vacuum weight and allergies, before you decide.


Q:  I have the newest super soft carpet, and the installer said not all vacuums work well on it.  What vacuum do you recommend?

A:  Riccar Vibrance clean air vacuum models work so well that they’re recommended by Shaw Floors® for cleaning the Caress carpeting. The Vibrance vacuums feature a floating brushroll that automatically adjusts to carpet height, so it’s ideal for high pile and ultra-soft carpet fibers. Many other Riccar models will work well, too. Look for one with an ultra-high carpet height adjustment feature.


Q:  My vacuum stopped working right. What do I do?

A:
  Your vacuum owner’s manual has a troubleshooting page, which is the best place to start. Always unplug your vacuum before examining it. Check for clogs in the hose, and check your bag, which might be full. If the brushroll isn’t turning, check the belt and replace it if necessary. If you have a Tandem Air vacuum (Radiance or Brilliance models), be sure you have TOOLS ON dial in the correct position for carpet cleaning.  You should also be sure your electrical outlet is working. If all else fails, take your vacuum to the nearest Riccar retailer for repair.

Q:  Are all Riccar vacuums made in the USA?

A:  Riccar upright vacuums* are made in the USA with globally sourced components, as well as these items:

     - Immaculate and Impeccable power team canister vacuums
     - All Summer Breeze zone heaters
     - All full-size and compact power nozzles for canisters and central vacuums plus the Universal Power Nozzle
     - Carpet Keeper carpet cleaner
     - Riccar Carpet Extractor
     - All of our cleaning chemicals.

Although most of our products are made in the USA, they’re not all built here, and we do import some parts. Our main factory where we do molding, painting and assembly is in St. James, Missouri.

*With the exception of RHD-1T

Q:  Do you have coupon codes or discounts for buying a vacuum online? Do you have sales?

A:  We do not offer discounts for vacuums or parts sold online. However, your local authorized Riccar dealer may offer discounts, special promotions, vacuum bundles or even a trade-in program. We truly support our retailers’ in-store sales efforts and encourage you to buy locally, not just so you can get the vacuum that best suits you, your home and your lifestyle, but also so you leave the store with an assembled product, with any customized features installed just for you, such as natural brushstrips, and with expert guidance on how to operate and store the vacuum.

Sewing Machines

Q:  Where may I obtain parts or an owner’s manual?

A:  Please visit the Riccar Owners section, and then select Owner's Manuals. If you can't find your manual from the list, Send us a message through "Contact Us."   Riccar no longer sells sewing machines, however please visit any reputable sewing machine repair shop near you, and they should be able to order any parts, if they're still available, from their supplier.

Microwaves

Q: Where can I find parts for a Riccar microwave?

A:  Riccar Japan sold microwave ovens back until the early 1990's. They tell us all parts for this product are now obsolete.