The Riccar Promise

We stand behind our products with warranties that reflect our confidence in the products we sell. We combine proven technology, intelligent design and superior materials to ensure outstanding durability and performance for years. We control quality at every step; our processes are second to none. Every vacuum is carefully tested and packed with care. It's not just our vacuums on the line. It's our reputation, too.

Our product warranty policy and durations are listed below and are effective April 1, 2021. If you have questions, please contact your nearest Riccar retailer or the Riccar product support team.

From every associate at Riccar to all of the independent retailers nationwide who sell and service Riccar products, THANK YOU for buying a Riccar vacuum.

Warranty Duration by Model

Please note warranty durations are subject to change without notice. Please refer to your local retailer for details.

Riccar Household Vacuum Limited Warranty

Riccar Vacuums warrants that, from the date of purchase by the consumer who originally purchased the product (“you”) and until the expiration of the warranty period set forth for your product above, the product shall be free from defects in material and workmanship when it is used under normal household conditions and maintained according to the requirements outlined in the Owner's Manual, subject to the conditions and exclusions set forth below.

Who may use this limited warranty?

Riccar Vacuums extends the limited warranty set forth below only to the consumer who originally purchased the product. This limited warranty does not extend to any subsequent owner or other transferee of the product.

What is covered by this limited warranty?

1. The original product, as described above, and/or non-wearable parts deemed defective, in Riccar Vacuums' sole discretion, will be repaired or replaced for the duration of the warranty period. If found to be defective within the stated warranty period, the unit will be repaired at no charge to you (both parts and labor) by an authorized Riccar Service Center.
2. In the event a replacement product is issued, the warranty coverage continues from the date of purchase of the original product. Riccar Vacuums reserves the right to replace the original product with one of equal or greater value.
3. Return freight and reshipment costs (ground freight only) are prepaid by Riccar Vacuums for warranty claims that meet the eligibility requirements.
4. Designated models include a separate lifetime warranty on the belts (see the applicable product page on Riccar.com for details).
5. Riccar Vacuums and products warranties vary per model. Please see duration warranty above for details of the time frame of your purchase.
6. To find an authorized Riccar sales and service center, visit www.riccar.com/find-a-retailer.

What is not covered by this limited warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, belts, brush strips etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your product, are not covered by this limited warranty. Replacement parts are available for purchase from your local retailer or at www.riccar.com.
2. Any product that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters or changing the bags), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by Riccar Vacuums. These defects include damages caused in the process of shipping, altering, or repairing your Riccar product (or any of its parts) when the repair is performed by a repair person not authorized by Riccar Vacuums.
6. Products purchased, used, or operated outside the USA and Canada.
7. Products that are second-hand, or products outside of the warranty period.
8. Products that have not been assembled, used, or maintained in accordance with the operating instructions.
9. Defects or damage caused by the use of non-genuine Riccar parts, including but not limited to bags, belts, filters and spare parts, or machines that have unauthorized modifications.
10. Products in which filters have been washed and/or bags have been reused.
11. Typical wear and tear, accident, other casualty, misuse, neglect, improper use or maintenance, or any product in which the serial number has been altered or removed.
12. Normal maintenance, such as the removal of clogs or cleaning brush rollers.

**Exclusions and limitations of this limited warranty and your potential rights under State law.

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER WARRANTIES WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED, (INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE). THIS LIMITED WARRANTY DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. FURTHERMORE, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED OR LIMITED IN DURATION UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY, AS STATED ABOVE FOR YOUR PARTICULAR PRODUCT.

How to get service and initiate a warranty claim

We encourage you to register your product online at Riccar.com/register-warranty.

If your product fails to operate properly while in use under normal household conditions within the warranty period, visit Riccar.com for product care and maintenance self-help. Your nearest retailer is available at 1-888-6-RICCAR to assist with product support and warranty service options. So we may better assist you, please register your product online at www.riccar.com/register-warranty.

To find an authorized Riccar sales and service center, visit our retailer locator.